Standard Support Package

The Standard Support Package includes the following services for defined Key-Users of our customers:

Application-Support / HelpDesk

• SPoC / telephone hotline (receiving requests from Key-Users)

• First-Level-Support

Technical-Support

• Second-Level-Support

• Third-Level-Support

HiCo InService-Support-Process & -System (ISS-System)

• Project management: leading, planning, internal reporting (incl. supervisor tasks) 

•  IT system management HiCo-ISS 

•  Optional: Web-based document management system

These services are offered for own products and third-party products as well as for standard configurations, individual configurations and customer solutions.