Customer & Product Support (CPS)
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The HiCo Customer & Product Support (CPS) is responsible for all customer activities concerning the commissioning and the running operation of software solutions by HiCo. Those activities include besides the offer for maintenance of software, also an extensive portfolio of support services and training measures (for further information see Training Academy Pannonia). The solution portfolio comprises services for own products and for partner products, technologies from market leaders as well as complex customer solutions.
The department Customer & Product Support at HiCo ensures full support, availability of highly qualified contact persons and fast as well as high-quality processing of the received requests and problems, with the goal of sustainable customer satisfaction.
The completion of demands to the Customer & Product Support is realized through a cross-divisional process with central control, which actively combines all involved organizational units at HiCo, especially product specialists and developers.
Single Point of Contact (SPoC)
Additionally, customers benefit from the established Single Point of Contact (SPoC). Because of the ensured communication between the qualified and certified HiCo employees, defined Key-Users from our customers and the involvement of external support organizations, maximum support for the software products in operation is guaranteed. The involved product manufacturers and partners of HiCo include for example PTC – Parametric Technology Corporation (see graphic).
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